Brad is on the roll of solicitors of England & Wales but does not hold a practising certificate and does not provide legal advice.
Updated June 2026 · England & Wales
Few things test a landlord's patience like a tenant who stops paying or starts breaching the agreement. The rent arrives late, then not at all, or you discover the property has been sublet without permission. What you do next, and how quickly you do it, shapes whether the matter is resolved in weeks or drags on for many months through the courts.
This guide walks through the practical and legal routes open to residential landlords in England and Wales when a tenant falls behind or breaks the terms of their tenancy. It covers the notices you can serve, the sequence of steps leading to possession, and the habits that keep you on solid ground if the matter ends up in front of a judge.
The rules are technical, and small mistakes on notices can cost you months, so it pays to get the basics right.
Overview
Rent arrears arise when a tenant fails to pay the rent due under their tenancy agreement, whether that is a full month missed, a partial payment, or a pattern of persistent lateness. A breach of tenancy covers any other failure to comply with the terms of the agreement: unauthorised subletting, keeping pets where prohibited, causing damage beyond fair wear and tear, anti-social behaviour, or using the property for something other than a home.
For most residential lettings in England, the tenancy will be an assured shorthold tenancy (AST), which sets out the routes a landlord can take to address these problems. The main tools are written notices under the Housing Act 1988, followed, if needed, by an application to the county court for a possession order.
The right notice depends on the type of tenancy, what the tenant has done, and what outcome you want. Serving the wrong one, or getting the form or notice period wrong, can invalidate the whole process and force you to start again.
Key steps
Open a conversation early. As soon as a payment is missed or a breach comes to light, contact the tenant in writing and keep the tone measured. Ask what has happened, whether there is a short-term problem, and whether a payment plan is realistic. Many arrears cases resolve at this stage, and a documented attempt to engage helps you later if the matter reaches court.
Send a formal arrears letter or breach notice. If informal contact does not resolve things, issue a written notice setting out the amount owed or the breach identified, what you expect the tenant to do, and by when. This is not yet a statutory notice seeking possession, but it creates a clear paper trail and gives the tenant a fair chance to put things right before you escalate.
Serve the correct statutory notice. Where arrears or breaches persist, a section 8 notice under the Housing Act 1988 lets you rely on specific grounds (ground 8 for serious rent arrears is the main one). A section 21 notice is a separate no-fault route to end an AST after the fixed term. The form, notice period, and supporting conditions must all be right, so double-check before serving.
Apply for a possession order. If the tenant does not leave or remedy the breach within the notice period, you can apply to the county court for a possession order. The accelerated procedure may be available for valid section 21 claims without a rent claim, while section 8 claims usually need a hearing. Fees apply, so check gov.uk for current amounts.
Enforce through county court bailiffs or High Court enforcement. A possession order does not physically remove the tenant. If they still do not leave, you apply for a warrant of possession so bailiffs can carry out the eviction. Only a court-appointed officer can lawfully evict a residential tenant, and trying to remove them yourself risks criminal liability for unlawful eviction.
Q How much rent arrears is needed before I can seek possession?
Under ground 8 of the Housing Act 1988, the tenant must normally be at least two months in arrears (for monthly tenancies) both when the section 8 notice is served and at the hearing. Lesser arrears can still be pursued under grounds 10 and 11, which are discretionary rather than mandatory, meaning the judge decides whether possession is justified on the facts.
Q What's the difference between a section 8 and a section 21 notice?
A section 8 notice relies on specific grounds such as rent arrears or breach of tenancy and is fault-based. A section 21 notice does not require a reason and is used to end an assured shorthold tenancy after the fixed term. Section 21 has strict preconditions around deposit protection, gas safety, EPCs, and the How to Rent guide, and cannot be served in certain situations.
Q Can I change the locks if the tenant stops paying rent?
No. Even if rent has not been paid for months, a residential tenant is protected by the Protection from Eviction Act 1977. Changing the locks, cutting off utilities, or harassing them into leaving is a criminal offence and can trigger damages claims. The only lawful route is through the courts: serve the correct notice, obtain a possession order, then instruct bailiffs if needed.
Q How long does a possession claim usually take?
Timescales vary by court, case type, and whether the tenant defends the claim. After the notice period expires, a straightforward section 21 claim might take a few months from issue to eviction, while a contested section 8 case can take considerably longer. Court backlogs, enforcement waiting times, and any tenant applications for relief all add to the overall timeline.
Q Do I still have to return the deposit if there are rent arrears?
Deposits must be held in an authorised tenancy deposit scheme and released in line with the scheme's rules. You can propose deductions for unpaid rent and damage beyond fair wear and tear, but the tenant can dispute this through the scheme's free resolution service. Failure to protect the deposit properly can also block a section 21 notice and lead to a compensation claim.
Q What records should I keep if the matter ends up in court?
Keep a clear ledger of rent due and received, copies of every notice and letter, delivery proof such as certificates of service or recorded post receipts, and a log of phone calls and texts with dates. For breaches, photographs, inspection reports, and witness accounts help. Courts give weight to organised, contemporaneous records, and they often make the difference between a granted and a refused order.
Q Can I claim the unpaid rent as well as possession?
Yes. When you issue a possession claim on rent arrears grounds, you can include a money judgment for the outstanding rent, any accrued interest where the tenancy allows, and fixed court costs. If the tenant has no means to pay, enforcing that judgment can be difficult in practice, so many landlords focus first on regaining possession and then decide whether pursuing the debt is worth the effort.
Choosing between section 8, section 21, or a simple arrears letter depends on the tenancy type, what the tenant has done, and what you want to achieve. An experienced legal adviser can talk you through the options on the phone, based on what you describe, so you can move forward with a clearer plan.
✓Plain-English answers to your specific questions about the arrears or breach
✓Practical perspective on which notice route fits your situation
✓What to watch out for in your circumstances before serving anything
✓Guidance tailored to what you describe on the call
Personal call · For information only · Independent advisers
Written & reviewed by
Brad Askew Solicitor (non-practising)
Brad is on the roll of solicitors of England & Wales but does not hold a practising certificate and does not provide legal advice. LegalDocuments.co.uk is not a law firm and does not provide regulated legal advice.
This article is for general information only. It is a tool to help you find your way — not legal advice, and not a substitute for speaking to a qualified adviser about your situation.